Terms and Conditions

Originally effective September 25, 2025. Adapted for G.R.O.W. AI LLC and consultgrowai.com from the terms published by the same ownership at charlalovesai.com/terms-and-conditions (opens in a new tab).

Please note: These Terms are a business working draft prepared by G.R.O.W. AI LLC. They are provided for transparency and are not legal advice. Clients and visitors should consult qualified legal counsel for advice specific to their own situation. These Terms do not guarantee immunity from claims for G.R.O.W. AI or for anyone who uses this website.

1. Acceptance of terms

Welcome to the G.R.O.W. AI LLC website. These Terms and Conditions (“Terms”) govern your use of consultgrowai.com and the services provided by G.R.O.W. AI LLC (“we,” “our,” “us,” “G.R.O.W. AI,” or “Company”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Description of service

G.R.O.W. AI LLC provides AI consulting, strategy, automation, voice agent implementation, training, and workforce development services. Our website also offers AI-enabled tools, including Ava (our website AI concierge), inquiry and intake forms, quizzes and AI-readiness assessments, downloadable or interactive resources, and, where applicable, custom AI assistants and client-facing AI-enabled applications. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice.

3. Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Accounts and access

4.1 Registration

To access certain features or programs, you may be required to create an account or register. You agree to provide accurate, current, and complete information and to update such information as necessary.

4.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Termination of access

We reserve the right to suspend or terminate access at any time, with or without notice, for any reason, including violation of these Terms.

5. Acceptable use

5.1 Permitted uses

You may use our website, Ava, assessments, forms, downloadable resources, AI-enabled tools, apps, agents, voice agents, and services only for lawful purposes and in accordance with these Terms.

5.2 Prohibited uses

You agree not to use our website, Ava, assessments, forms, downloadable resources, AI-enabled tools, apps, agents, voice agents, or services to:

• Violate any applicable law, regulation, rule, or ordinance;
• Engage in fraud, deception, impersonation, harassment, exploitation, unlawful discrimination, or activity that infringes the rights of others;
• Upload, submit, or direct us to use data, content, images, voices, recordings, trademarks, copyrighted works, confidential information, or personal information that you do not have lawful authority to use;
• Introduce malware or malicious code, attempt credential theft or unauthorized access, conduct denial-of-service activity or security attacks, or otherwise attempt to disrupt the site or services;
• Bypass authentication, rate limits, safety controls, guardrails, moderation, or other technical restrictions;
• Scrape, harvest, reverse engineer, probe, or extract system prompts, proprietary configurations, confidential workflows, or source material, except where such a restriction is prohibited by applicable law;
• Use G.R.O.W. AI systems for illegal, intentionally harmful, unsafe, deceptive, discriminatory, or high-risk purposes;
• Rely on AI output as the sole basis for legal, medical, financial, credit, insurance, employment, housing, healthcare, safety-critical, or other regulated or high-impact decisions, unless expressly authorized in writing and subject to appropriate qualified human oversight;
• Misuse Ava or any AI assistant to obtain services outside its intended scope or to circumvent paid consulting, security, or usage limits;
• Transmit advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations;
• Impersonate or attempt to impersonate the Company, a Company representative, another user, or any other person or entity; or
• Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website.

5.3 Enforcement

G.R.O.W. AI may suspend or terminate access, decline work, or disable functionality where we identify misuse of these Terms or an unreasonable risk to people, data, systems, or legal compliance.

6. Intellectual property rights

6.1 Company content

The content on our website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of G.R.O.W. AI LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited license

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes, subject to these Terms.

6.3 User content

By submitting content to our website, you grant G.R.O.W. AI LLC a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify that content for the purpose of responding to you and providing our services.

7. Privacy and AI use

Your use of our website and services is also governed by our Privacy Policy and our AI Use Policy, both of which are incorporated into these Terms by reference. The AI Use Policy describes how AI-enabled tools such as Ava, quizzes, AI-readiness assessments, and custom AI assistants are intended to be used and what remains subject to human review.

8. Payment structure and fees

8.1 Fixed-price and direct-purchase offers

Some offers are sold at a published fixed price and purchased directly through our website. Fixed-price offers are paid in full at checkout unless the offer page or written terms for that offer specifically state otherwise. Stripe or another approved payment processor may process those payments. G.R.O.W. AI does not store full payment-card credentials on its own website.

8.2 Proposal-based and custom services

Custom consulting, implementation, and other proposal-based services are quoted in a written proposal or statement of work. Once the client receives and signs or accepts that written proposal or statement of work, a 50% initial payment is due before work begins. The remaining 50% is due upon completion and before final deliverables, final files, credentials, production transfer, or final handoff are released, unless the signed proposal states otherwise.

8.3 Scope changes

Additional work outside the signed scope requires a written scope change or change order and may require additional fees and/or additional time before the extra work begins.

8.4 Refunds and cancellations

Refund and cancellation terms, if any, are stated in the specific offer, proposal, checkout, or agreement that applies to your purchase. Where no refund term is stated, sales may be final, subject to applicable law.

8.5 Price changes

We reserve the right to change our prices at any time. Price changes will not affect existing orders or engagements already paid for.

9. Turnaround time and expedited work

Standard service turnaround is up to 21 calendar days after both (1) the required initial payment has been received and (2) all required client content, access, information, approvals, and materials needed to begin have been received, unless a different timeline is written in the signed proposal or offer terms.

The timeline may pause or extend when the client delays materials, access, decisions, approvals, feedback, or required information; when third-party providers cause delays; or when scope changes are requested.

If the client requests completion sooner than the standard 21-calendar-day turnaround, the request is considered expedited or rush work and is subject to availability and an additional fee. The expedited fee and revised delivery date must be discussed and approved in writing before expedited work begins. Not every project can be expedited.

10. Client responsibilities and AI deployment

Clients are responsible for reviewing and approving facts, claims, scripts, workflows, audience lists, consent language, settings, automations, and deployment decisions before launch. Clients are also responsible for obtaining the permissions and consents required for the people, data, voices, images, and communications involved, and for monitoring deployed systems after launch and reporting errors, complaints, or unexpected behavior promptly.

Material client modifications to an approved system, workflow, prompt, integration, or automation can affect reliability, security, or compliance and may fall outside the original scope of the engagement.

11. Disclaimers

11.1 Service availability

We do not guarantee that our website or services will be available at all times. We may experience downtime for maintenance, updates, or technical issues.

11.2 Accuracy of information

While we strive to provide accurate information, we make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content on our website.

11.3 AI-enabled systems and third-party platforms

AI-enabled systems and third-party platforms — including Ava, quizzes and AI-readiness assessments, automations, chatbots, voice agents, and custom AI assistants — can produce inaccurate, incomplete, outdated, biased, or unexpected results. They may experience downtime or changed functionality outside our control, and they are not guaranteed to be error-free, uninterrupted, unique, or fit for every regulated use. Output should be reviewed by an appropriate human decision-maker before it is relied on.

11.4 Professional advice

Professional legal, medical, financial, accounting, cybersecurity, or other licensed advice is outside the scope of our services unless it is separately provided by a properly qualified professional.

11.5 Disclaimer of warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, G.R.O.W. AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR WEBSITE OR SERVICES.

13. Indemnification

You agree to indemnify, defend, and hold harmless G.R.O.W. AI LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of our website or services or your violation of these Terms.

14. Third-party links and providers

Our website may contain links to third-party websites or services, and our services may rely on third-party hosting, payment, scheduling, communications, analytics, and AI providers. We are not responsible for the content, privacy policies, availability, or practices of third-party websites or services.

15. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including breach of these Terms.

16. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.

17. Dispute resolution

17.1 Binding arbitration

Any dispute arising out of or relating to these Terms or our services shall be resolved through binding arbitration conducted in Phoenix, Arizona.

17.2 Class action waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Changes to terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website. Your continued use of our website after such modifications constitutes your acceptance of the updated Terms.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire agreement

These Terms, together with our Privacy Policy, AI Use Policy, and any signed proposal, statement of work, or other agreement, constitute the entire agreement between you and G.R.O.W. AI LLC regarding your use of our website and services. If a signed proposal or agreement conflicts with these Terms for a specific engagement, the signed document controls for that engagement.

21. Contact information