Our AI Use Policy

G.R.O.W. AI LLC | Gain Real Opportunities With AI
Effective: August 21, 2026 · Applies to our consulting, training, content, automation, chatbot, and voice-agent services.

Our commitment: We use AI to support people, improve service, and reduce missed opportunities. AI assists our work; it does not replace responsible human judgment, client approval, or accountability.

1. Purpose and scope

This policy explains how G.R.O.W. AI LLC (“G.R.O.W. AI,” “we,” “us,” or “our”) uses artificial intelligence when serving clients and operating our business. It applies to generative AI, large language models, automation, chatbots, voice agents, digital twins, content tools, research tools, and related AI-enabled systems.

This policy supplements our Privacy Policy, Terms and Conditions, proposals, statements of work, and client agreements. If a signed agreement includes stricter requirements, the signed agreement controls.

2. How we may use AI

Depending on the approved project, we may use AI to:

• Draft, organize, summarize, or improve content, presentations, reports, proposals, scripts, marketing materials, and internal documentation.
• Research public information, compare options, identify patterns, and prepare first-pass recommendations for human review.
• Support lead capture, appointment scheduling, intake, FAQs, routing, CRM updates, and approved follow-up workflows.
• Help configure websites, apps, chatbots, voice agents, workflow automations, and other client-approved digital systems.
• Support training, brainstorming, accessibility, translation, transcription, and content repurposing.
• Manage or update approved Elevate AZ directory information.

The exact tools, data, and level of automation may vary by project. We will discuss material uses of AI that affect the client deliverable or customer experience.

3. What stays human

Human judgment remains central to our work. G.R.O.W. AI is responsible for the services we provide and does not use “the AI did it” as an excuse.

• Final strategy, pricing, contractual commitments, and recommendations presented as professional advice.
• Review of sensitive, disputed, emotionally charged, or high-impact communications.
• Approval of a client’s public-facing brand voice, messaging, campaigns, and automated workflows before launch.
• Escalation paths for complaints, exceptions, safety concerns, and requests to speak with a person.
• Decisions involving legal rights, employment, credit, housing, healthcare, insurance, or other regulated or high-impact matters.

Routine messages may be sent automatically after the client approves the workflow, templates, triggers, and escalation rules. They are not necessarily reviewed one-by-one before delivery.

4. Transparency, voice agents, and automated communications

• We aim to clearly identify when a person is interacting with an AI-assisted chatbot, voice agent, or automated system.
• We do not knowingly clone or imitate a person’s voice, image, likeness, or identity without appropriate authorization.
• If calls or meetings are recorded, transcribed, or analyzed, notice and any required consent must be obtained before or at the start of the interaction.
• AI-generated or prerecorded voice calls, marketing texts, and commercial emails must be used only with appropriate consent, identification, opt-out, and other legally required safeguards.
• Clients must approve outreach audiences, scripts, consent language, calling and texting practices, and escalation rules before deployment.

5. Client data, confidentiality, and third-party tools

• Data minimization: We seek to use only the information reasonably needed for the approved task.
• Sensitive information: Clients should not send passwords, payment-card data, Social Security numbers, protected health information, private legal records, biometric data, or other highly sensitive information unless we have agreed in writing on an appropriate and secure process.
• AI training: We do not intentionally use confidential client information to train public AI models. When available and appropriate, we select settings or business tools designed to limit model training on submitted data.
• Service providers: AI and automation services may process information through third-party platforms. Their handling of data is governed by their terms, privacy practices, security controls, and our applicable agreements with them.
• Access and retention: We limit access to people and systems involved in the work and retain project information only as needed for the service, legal obligations, security, dispute resolution, or an agreed retention period.
• Client control: A client may ask what categories of information and tools are being used for a project and may request reasonable restrictions, subject to feasibility, cost, and the agreed scope.

6. Accuracy, review, and limitations

AI systems can produce incomplete, outdated, biased, or incorrect outputs and may present errors confidently. We review material deliverables in proportion to their risk, but no AI-assisted output is guaranteed to be error-free.

• Clients must review and approve final content, facts, claims, names, dates, pricing, legal language, and business decisions before publication or use.
• AI-supported research should be verified against reliable sources when accuracy matters.
• Our services do not replace advice from a qualified attorney, accountant, financial adviser, healthcare professional, cybersecurity professional, or other licensed expert.
• We may pause, modify, or decline an AI use when the risk cannot be responsibly managed.

7. Fairness, accessibility, and respectful use

We seek to use AI in ways that are respectful, inclusive, and accessible. Where relevant, we consider the possibility of harmful bias, unequal performance, misleading synthetic media, and barriers for people with disabilities. Human review and testing are scaled to the intended audience and potential impact.

We do not knowingly create or deploy AI systems for unlawful discrimination, harassment, impersonation, fraud, deceptive manipulation, exploitation, or other harmful activity.

8. Ownership and intellectual property

Ownership and permitted use of client deliverables are governed by the applicable proposal, statement of work, license, or client agreement. AI-generated material may not receive the same intellectual-property protection as fully human-created work, and third-party tools or source materials may have separate terms or restrictions.

Clients are responsible for confirming that materials they provide to us may lawfully be used, including names, logos, images, recordings, voices, trademarks, copyrighted works, and personal information. We do not guarantee that an AI output is unique or free from similarity to existing material.

9. Client responsibilities

Responsible AI is a shared responsibility. Clients agree to:

• Provide accurate information and lawful instructions.
• Obtain required permissions, notices, and consents from employees, customers, leads, speakers, or other affected people.
• Review and approve deliverables, workflows, scripts, claims, and automation settings before launch.
• Maintain required records, unsubscribe processes, do-not-call controls, and industry-specific compliance.
• Monitor deployed systems and promptly report errors, complaints, security concerns, or unexpected behavior.
• Avoid using our services for unlawful, deceptive, discriminatory, unsafe, or rights-infringing purposes.

10. Security concerns, corrections, and changes

If you believe an AI-assisted output is inaccurate, an automated system behaved unexpectedly, or information may have been exposed improperly, contact us promptly. We will review the concern, take reasonable corrective steps, and communicate as appropriate to the circumstances and applicable obligations.

We may update this policy as our services, tools, risks, or legal requirements change. The current version should be posted on our website with its effective date. Material changes may also be communicated to active clients when appropriate.

11. Questions and contact

Questions about how AI will be used in your project are welcome before, during, or after the engagement.

Important: This transparency policy does not replace applicable contracts, privacy notices, consent requirements, or legal obligations. Clients should obtain advice from qualified professionals for their specific industry and use case.