Privacy Policy

Effective for consultgrowai.com. This policy is adapted from the privacy policy published by the same ownership at charlalovesai.com/privacy-policy (opens in a new tab), updated for G.R.O.W. AI LLC and this domain.

G.R.O.W. AI LLC understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms and Conditions to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We” and “our” mean G.R.O.W. AI LLC and its affiliates. “You,” “your,” “visitor,” or “user” means the individual accessing this site.

Personal and non-personal information

This Privacy Policy identifies how we treat your personal and non-personal information.

What is non-personal information and how is it used?

Non-personal information is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer's web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

What is personal information and how is it collected?

Personal information is information that identifies you as an individual, such as your name, mailing address, email address, and telephone number. We may collect personal information from you in a variety of ways:

• When you send us a contact form, message, or inquiry through this website
• When you complete our strategic lead and AI opportunity form (a short set of questions about your business, goals, pain points, timeline, readiness, and service interest)
• When you take a quiz or an AI-readiness assessment on this website
• When you interact with Ava, our website AI concierge, or another chatbot or AI-assistant feature we offer
• When you register for an event, request a download, or ask for a resource or workshop, training, or program
• When you email or call us about our services
• When you conduct a transaction with us, our affiliates, or others
• When we collect information in support of a transaction, such as transaction metadata from Stripe or another payment provider. Full payment-card credentials are processed by the payment provider and are not stored by G.R.O.W. AI on this website.
• When we receive analytics and technical information, such as device and browser data, referrer and source data, page interactions, and conversion events

Why we collect this information

We use the information described above to provide services and resources, respond to inquiries, deliver and improve our services, qualify and prioritize leads, tailor follow-up and recommendations, understand site analytics and performance, maintain security and prevent fraud, and comply with legal obligations.

Please do not send highly sensitive information

Do not request, enter, or submit passwords, Social Security numbers, full payment-card data, protected health information, highly sensitive legal records, biometric data, or other highly sensitive information through ordinary website forms, quizzes, assessments, or Ava, unless G.R.O.W. AI has expressly approved a secure process in writing for that information.

Are cookies or other technologies used to collect information?

We may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file that is placed on your device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. One primary purpose of a cookie is to tell the web server that you have returned to a specific page, which simplifies and speeds up your experience on return visits.

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of a web page or email message, such as the type of browser requesting the beacon, the IP address of the computer the beacon is sent to, and the time it was viewed. We may use web beacons to count visitors to pages on this website or to understand how visitors navigate the site.

Third-party vendors may also use cookies on our website. For instance, we may work with third parties who use cookies to track and analyze anonymous usage and volume statistics from our visitors. Such information is shared externally only on an anonymous, aggregated basis. This Privacy Policy does not cover the use of information collected from you by third-party ad servers or advertisers; you should review their privacy policies before interacting with their content.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the websites you visit.

How does G.R.O.W. AI LLC use personal information?

G.R.O.W. AI LLC may keep and use personal information we collect from or about you to provide you with access to this website or other products or services, to respond to your requests, to bill you for services you purchased, to provide ongoing service and support, to contact you with information that might be of interest to you, for record keeping and analytical purposes, and to research, develop, and improve programs, products, services, and content.

Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers, in which case the information becomes non-personal information and may be treated like other non-personal information. Finally, we may use your personal information to protect our rights or property, to protect someone's health, safety, or welfare, and to comply with a law or regulation, court order, or other legal process.

Does G.R.O.W. AI LLC share personal information with others?

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose, or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior that is harmful to other visitors or illegal. We may disclose your personal information to third parties if we believe the disclosure is necessary to protect our rights or property, to protect someone's health, safety, or welfare, or to comply with a law, regulation, court order, or other legal process.

How is personal information used for communications?

We may contact you periodically by email, mail, or telephone to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response by email. That email response or confirmation may include your personal information. We cannot guarantee that our emails to you will be secure from unauthorized interception. You may ask us to stop contacting you at any time by emailing info@growaillc.com.

How is personal information secured?

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these individuals and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

AI tools and client information

Our website and services involve AI-enabled tools, automations, and third-party AI platforms, including Ava, quizzes and AI-readiness assessments, and custom AI assistants. When we build or operate systems on your behalf, the handling of your data within those systems is described in the agreement for that engagement. AI systems we implement are designed with human oversight and escalation paths. How those tools are intended to be used is described further in our AI Use Policy.

We do not intentionally use information submitted through this website to train public third-party AI models. This commitment applies subject to the configurations and the contractual and privacy terms of any third-party AI provider in use. Where available and appropriate, we seek to use provider settings or business services that restrict training on submitted data. We cannot guarantee technical controls inside third-party platforms that we do not operate.

How long we keep information

We retain information only as reasonably needed for the service, follow-up, legal and business records, security, dispute resolution, or other legitimate business purposes, subject to applicable law and the limitations of the providers we use. Retention periods for a specific engagement may be set out in the agreement for that engagement.

Third-party service providers

We may use third-party providers to operate this website and deliver services. As applicable, these include hosting and backend services, payment processors such as Stripe, analytics providers, scheduling tools such as Google Calendar, email and communications tools, and AI and automation providers. These providers process information under their own terms, privacy practices, and security controls, together with our applicable agreements with them.

Links to other sites

This site contains links to other sites that provide information we consider useful. G.R.O.W. AI LLC is not responsible for the privacy practices or the content of such websites.

How can a user access, change, or delete personal information?

You may access, correct, update, or delete any personally identifiable information that you submit to this website. You may also unsubscribe from any mailing list or registration. To do so, follow the instructions provided where you submitted the information, or contact us at info@growaillc.com.

Children's privacy

G.R.O.W. AI LLC will not intentionally collect any personal information, such as a child's name or email address, from children under the age of 13. If you believe we have collected personal information from a child under 13, please contact us.

Changes to this policy

G.R.O.W. AI LLC reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the website for a period of time.

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